Manage your policy

Your Documents 

You can view your policy documents on our new eDocs platform. You can access eDocs through a personal web link sent to your policy email address. 

Making a claim

Making a claim is quick and easy, so you can get back to playing again. It’s best to tell us about your claim as soon as you can, but no later than 60 days after the damage or loss happens. Just give us a call and our team will get your claim started.

Check out our handy claims guide

Call us on:  0344 391 4051
Lines are open Monday to Friday 9am – 5pm

Or complete our claim form (PDF) and email or post it
over to us.

Email us your claim form

Email your completed and signed claim for to us:


Post us your claim form

Post your completed and signed claim form to:

Musical Insurance Claims,
Allianz Musical Insurance,
Great West House (GW2),
Great West Road,
Brentford TW8 9DX

Check out our handy claims guide to help you if the worst ever happens.

Bought your policy via a broker or orchestra?

If you purchased your policy through a broker or with an orchestra, you'll need to contact your broker to start your claim.

Got questions?

We're more than happy to help you with any queries - just give us a call on 0330 100 9903. If our call lines are closed, our FAQ page covers most common questions. 

Want to get in touch?

Call us today 0330 100 9903

Monday to Friday 9am – 5.30pm
or you can send us a message